Last updated: June 2026
Hamro Digital Pvt. Ltd. (“Hamro Digital”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website hamrodigital.com and our online store-building platform (the “Service”).
1. Information We Collect
- Account information — your name, email address, phone number, password, and business or store name when you register.
- Store and business data — the products, prices, images, settings, and other content you add to your store.
- Customer data you process — when your customers place orders on your store, we process their details (name, contact, delivery address, order history) on your behalf so we can operate your store.
- Payment information — processed securely by licensed payment gateways (eSewa, Khalti, IME Pay, ConnectIPS, and banks). We do not store complete card or wallet credentials on our servers.
- Usage and technical data — IP address, browser and device type, pages visited, and similar diagnostic data, including through cookies.
2. How We Use Your Information
- To create, operate, and maintain your account and store.
- To process subscriptions, payments, and orders.
- To provide customer support and send service, security, and transactional messages.
- To improve the platform, develop new features, and understand how the Service is used.
- To detect, prevent, and address fraud, abuse, and security issues.
- To comply with our legal obligations.
3. Payments
Payments from your customers are handled by third-party payment gateways and are settled directly to your connected account. We do not hold your funds and we do not store full payment credentials. Each gateway processes data under its own privacy policy.
4. Cookies and Tracking
We use cookies and similar technologies for sign-in, preferences (such as light/dark theme), analytics, and security. You can control or delete cookies through your browser settings, though some features may not work without them.
5. How We Share Information
We do not sell your personal information. We may share information with: trusted service providers (such as hosting, email, and analytics) bound by confidentiality; payment and delivery partners to fulfil orders; and government or law-enforcement authorities where required by law. If our business is involved in a merger or acquisition, data may be transferred as part of that transaction.
6. Data Security
Every store includes a free SSL certificate, and we use encryption, access controls, and regular backups to protect your data. We follow applicable Nepal Rastra Bank digital-payment guidelines. No method of transmission or storage is completely secure, but we work continuously to safeguard your information.
7. Data Retention
We keep your information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data subject to these obligations.
8. Your Rights
You may access, correct, export, or request deletion of your personal information, and object to certain processing, by contacting us. If you are a store owner, you are responsible for honouring the privacy rights of your own customers.
9. Children’s Privacy
The Service is not directed to children under 16, and we do not knowingly collect their personal information.
10. Third-Party Links
Our platform may contain links to websites we do not operate. This Privacy Policy applies only to Hamro Digital, and we encourage you to review the policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy, contact us at [email protected], call +977 9806469076, or write to us at Bhimdatt, Mahendranagar, Nepal.